Update: Customer service was able to resolve my issue. Note: had to leave 5 star review to receive update. Slow to replay had to contact multiple times for response. Leaves a bad taste in my mouth that they had to bribe so that their reputation stays high!BE WARY OF ORDERING HEAVIER ITEMS FROM THEM, THE PACKAGING MIGHT NOT RECEIVED MUCH CARE!!! Ordered upper knuckles/spindles (came with splash shield and wheel bearing assembly) for my car.Package came in ripped, smashed in, and parts were hanging out of the box. I was surprised that the box didn't fully ripped and the part fallen out! Can't blame them for the delivery drivers lack of care, I understand it was heavy and bulky but when I opened the box there was no sign of insulation. The parts were dented in some places but nothing serious.HOWEVER, my main concern is that they could have taken time to at least bubble wrap, completely tape the box, or double box it so that the stupid delivery drivers doesn't completely destroy the box.